Steve Ritchie, who took over as the new CEO of the Papa John’s Pizza franchise in January 2018 amid some negative press the company received due to decisions that were made by its previous leader, recently apologized for this error in judgment in order to regain the trust of customers. Although the executive feels that it will take time for the business to get back in good standing with patrons, he has begun to take measures to assure that this happens. The strategies Steve Ritchie plans to use include bringing in outside experts to advise on diversity practices within the company, talking to and getting feedback from employees and franchise owners on ways to move forward, holding the management team accountable for how they handle issues, and being as transparent to the public as possible.
Having been an employee at Papa John’s (@PapaJohns) for over two decades, Steve Ritchie was one of the best choices when the company was looking to name a new leader. He previously worked as a Customer Service Representative, then became a franchise member a few years later, and between 2014 and 2017, he was the President of the brand’s International division. As the new CEO, he will be responsible for working on the franchise’s global development and marketing. Papa John’s currently has 120,000 corporate and franchise members all over the world, and it has more than 5,000 restaurants, 4,456 of which are in operation in the US. Founded in 1984, the pizza chain later received a number one rating when it comes to customer satisfaction.
The company has its headquarters in Louisville, Kentucky, and it is the 3rd largest pizza delivery service in the world. In 2002, it was the first national pizza restaurant to make online ordering of its product available in the US. After Steve Ritchie Papa Johns was promoted to CEO, he expressed that he was humbled to be given the opportunity to take on such an important role in the business. As he continues to work to rebuild and improve Papa John’s image, he wants customers to know that their loyalty is greatly appreciated. Learn more about Steve Ritchie by looking at his Bloomberg profile.
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